+34 91 690 9084‌

neony@mykitchensl.com

Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain

MY KITCHEN

BUY NOW

Effective Date: November 10, 2026

Welcome to the official e-commerce platform of MY KITCHEN SUMINISTROS HOSTELEROS SL, accessible at www.mykitchensl.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the platform user and customer, and MY KITCHEN SUMINISTROS HOSTELEROS SL. By accessing, browsing, creating an account, placing an order, or using any service functions on our website, you fully acknowledge that you have read, understood, and agreed to be bound by all clauses outlined in these Terms. Our core brand promise is to make every meal prep smoother and more fun with our carefully selected practical, durable kitchen small gadgets, and all services we provide to users are operated strictly in accordance with the rules defined below. If you do not agree with any part of these Terms, you are not authorized to continue accessing or using our website and related services.

1. Platform Eligibility and User Account Registration

To use the full functionality of www.mykitchensl.com, you must be at least 16 years of age, or have the explicit legal consent and supervision of a parent or legal guardian if you are under the age of 16. When you choose to create a user account on our platform, you agree to provide accurate, complete, and up-to-date personal information, including your valid email address, contact phone number, and correct shipping and billing information. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your user account.
You agree to notify our customer support team immediately via our official contact email neony@mykitchensl.com if you discover any unauthorized use of your account, or any other security breach related to your account status. MY KITCHEN SUMINISTROS HOSTELEROS SL will not be held liable for any loss or damage arising from your failure to protect your account information properly. We reserve the right to refuse service, terminate user accounts, remove or edit content, or cancel orders at our sole discretion if we confirm that users provide false information, violate these Terms, or engage in behavior that may harm the legitimate interests of other users or our business operations.

2. Product Information and Order Processing Rules

All products displayed on www.mykitchensl.com are our carefully curated food-safe kitchen gadgets, including but not limited to the classic Food Bag Clips, Measuring Spoons, the newly launched products in our New Arrivals collection of fresh tools for better cooking, and the top-rated items in our Best Sellings section that are the most loved gadgets by our existing kitchen shoppers. We make every effort to present the product information on our platform as accurately as possible, including product appearance, specifications, material descriptions, usage scenarios, and price labels. We strictly prohibit the existence of false or misleading product descriptions, but minor non-substantial differences in product color and texture caused by different display screen settings cannot be completely avoided, and these differences will not be regarded as a breach of our service agreement.
When you submit an order on our website, this action constitutes a formal purchase offer to us. After we send you an official order confirmation email that confirms the availability of the product, the successful deduction of your payment, and the expected delivery arrangement, a formal legally binding purchase contract is formed between you and MY KITCHEN SUMINISTROS HOSTELEROS SL. We reserve the right to reject or cancel orders in situations including but not limited to: product inventory shortages that we cannot replenish within a reasonable time, obvious errors in product pricing displayed on the website due to system technical failures, suspected fraudulent order behaviors, or situations where the shipping address you provide is in a region that we do not currently support delivery services to. If we cancel an order that has already been paid for, we will notify you in a timely manner and arrange a full refund for the amount you have paid, in accordance with our refund policy rules.

3. Payment Terms and Transaction Security

All product prices displayed on www.mykitchensl.com are denominated in Euros, and the prices do not include applicable value-added taxes and shipping fees unless explicitly marked otherwise at the product page. The corresponding shipping fees and applicable taxes will be automatically calculated and clearly displayed on the checkout page before you confirm your order and complete the payment. We support a variety of mainstream secure payment methods, including major credit cards, debit cards, and regulated third-party payment service providers that comply with EU payment security regulations.
You agree that all payment information you provide during the checkout process is true, valid, and you have the full legal authorization to use the selected payment method to complete the transaction. All payment data transmission processes on our website are protected by industry-standard SSL encryption technology, to ensure that your sensitive payment information will not be leaked, intercepted, or illegally accessed during transmission. We will not store your complete sensitive payment card information on our own servers, all payment processing procedures are completed through certified professional payment service providers that meet the highest level of payment card industry data security standards. If there is any abnormal charge related to your order, you can contact our support team via our official contact phone +34 91 690 9084‌ during working hours, and we will assist you to verify and resolve the problem together with the payment service provider.

4. Intellectual Property Rights Protection

All content published on www.mykitchensl.com, including but not limited to website design layouts, text descriptions of products, product images, brand logos, video demonstration materials, the “Make every meal prep smoother and more fun” brand slogan, the texts introducing our Testimonials section that showcase the feedback from our happy kitchen shoppers, as well as all software codes and system architecture related to the operation of the website, are the exclusive intellectual property assets of MY KITCHEN SUMINISTROS HOSTELEROS SL. These intellectual property rights are protected by applicable copyright laws, trademark laws, and other relevant intellectual property regulations in Spain, the European Union, and around the world.
Without our explicit written authorization in advance, no user or third party is allowed to copy, reproduce, distribute, modify, publicly display, upload, post, or use any of the above-mentioned intellectual property content for any commercial or non-commercial purposes. You may not embed our website content on other third-party platforms through framing, deep linking, or other similar technical means without our prior written consent. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms, and we reserve the right to pursue corresponding legal responsibilities against the infringer to the fullest extent permitted by applicable laws.

5. User Conduct and Prohibited Activities

When you use our website services, you agree not to engage in any of the following prohibited activities:

  • Any behavior that violates applicable local, national, or international laws, regulations, or public order and good customs when accessing or using our platform
  • Attempting to gain unauthorized access to other user accounts, our website server systems, or any other non-public system and data related to the operation of www.mykitchensl.com through hacking, password cracking, or other illegal technical means
  • Uploading, spreading, or publishing any malicious software, viruses, destructive codes, or other program scripts that may damage the normal operation of our website or the device systems of other platform users
  • Carrying out unauthorized data collection behaviors, such as using automatic crawlers, web scrapers, or other automated tools to bulk collect the personal information of other users, or large amounts of product data and website content on our platform without our written permission
  • Engaging in any fraudulent activities, including submitting false order information, pretending to be other users or third-party personnel, or maliciously placing a large number of abnormal orders that disrupt our normal order processing operations
  • Posting or spreading any defamatory, infringing, obscene, or illegal content in the product review section, testimonial submission area, or any other public interactive area of our website

Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately suspend or permanently terminate your user account access permission, and reserve the right to claim corresponding compensation for any losses we incur due to your illegal behaviors.

6. Third-Party Links and Services

www.mykitchensl.com may contain hyperlinks to external third-party websites, including links to our cooperative payment service providers, logistics and courier partners, social media platforms, or other third-party related content websites for the convenience of users. We do not operate or control these external third-party websites, and we are not responsible for the privacy policies, content accuracy, service quality, or any transaction behaviors that occur between you and these third-party platforms. The existence of links to third-party websites on our platform does not mean that we endorse or assume any responsibility for the services provided by these third parties. You agree that MY KITCHEN SUMINISTROS HOSTELEROS SL shall not be liable for any direct or indirect losses incurred by you when you access and use services on these external third-party websites.

7. Disclaimer of Warranties

The services provided by www.mykitchensl.com are all provided on an “as is” and “as available” basis, and we make no explicit or implicit warranties of any kind, except for the mandatory warranty provisions that cannot be excluded in accordance with applicable consumer protection laws. We do not guarantee that our website services will be completely uninterrupted, 100% secure, or completely free of any system bugs, technical failures, or temporary service interruptions caused by system maintenance, server upgrades, or network failures. We will make reasonable efforts to minimize the impact of such technical abnormal situations on user experience, but we do not need to bear any liability for service interruptions caused by uncontrollable technical factors.
We do not make any implicit warranties for the merchantability, applicability for specific usage scenarios, or non-infringement of intellectual property rights of the products and services provided on the platform, beyond the product quality warranty terms that we clearly publish on our product pages. The user shall independently judge whether the products we purchase meet their personal usage needs, and shall bear corresponding risks for any decisions made based on the product information displayed on our platform, within the scope permitted by law.

8. Limitation of Liability

To the maximum extent permitted by applicable laws, MY KITCHEN SUMINISTROS HOSTELEROS SL, our registered office located at Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain, our directors, employees, cooperative partners, and affiliated institutions will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website services or purchased products, including but not limited to loss of profits, loss of business reputation, loss of data, or other intangible losses. Our total maximum aggregate liability for any type of claim related to our platform services shall not exceed the total amount you actually paid for the specific order that gives rise to the claim.
This limitation of liability clause does not apply to any situations where we have committed intentional gross negligence, or caused personal injury or property damage to users due to serious violations of legal obligations, and such situations are not allowed to be exempted in accordance with applicable mandatory legal provisions.

9. Amendment of Terms and Termination of Services

We reserve the right to modify, update, or adjust the contents of these Terms of Service at any time according to the needs of business operation adjustments, changes in legal regulatory requirements, or the launch of new service functions. When we make substantial changes to the Terms, we will prominently publish the updated version on the homepage of www.mykitchensl.com, mark the new effective date clearly, and notify registered users via email when necessary. Your continued access to our website and use our services after the new effective date of the revised Terms will be deemed as your full acceptance of all updated clauses in the new Terms.
We also reserve the right to terminate your access permission to all or part of our website services at any time, for any reason, or for no reason, if we determine that your behavior violates these Terms, or may cause potential legal risks or operational hazards to our platform. After the service termination takes effect, your right to use our platform services will immediately cease, but all clauses in these Terms that are still valid for completed transactions, intellectual property protection, disclaimer of warranties, limitation of liability, and dispute settlement will continue to be legally binding.

10. Governing Law and Dispute Settlement

These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain, without regard to its conflict of law rules. Any disputes, controversies, or claims arising out of or related to these Terms of Service, your use of our website, or the purchase of our kitchen gadgets shall first be resolved through friendly negotiation between you and our team. You can send related dispute descriptions to our dedicated service team via neony@mykitchensl.com, and our team will arrange professional personnel to communicate with you within 3 working days to find a mutually acceptable solution.
If the relevant dispute cannot be resolved through friendly negotiation within 30 days, both parties agree that the exclusive jurisdiction of the dispute shall belong to the courts located in the Fuenlabrada, Madrid region of Spain. This clause does not prevent you from exercising your consumer rights that are protected by the mandatory consumer protection laws in your local resident region, if such laws are applicable to your transaction scenario.

11. General Provisions

These Terms of Service constitute the complete and entire agreement between you and MY KITCHEN SUMINISTROS HOSTELEROS SL regarding your use of www.mykitchensl.com services, and replace all previous oral or written agreements, understandings, or communications related to the same subject matter. If any individual clause in these Terms is deemed invalid, illegal, or unenforceable by a competent judicial authority, the remaining other clauses of these Terms shall remain in full force and effect, and shall not be affected in any way.
If we do not exercise or enforce any right or clause stipulated in these Terms of Service, such behavior shall not constitute a waiver of the corresponding right or clause. You may not assign or transfer your rights and obligations under these Terms to any third party without our prior written consent, and any attempt to do so will be deemed invalid.

If you have any questions, concerns, or requests related to these Terms of Service, please contact our team through the following official channels:

  • Official Company Name: MY KITCHEN SUMINISTROS HOSTELEROS SL
  • Official Website: www.mykitchensl.com
  • Contact Email: neony@mykitchensl.com
  • Registered Physical Address: Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain
  • Contact Phone Number: +34 91 690 9084‌

We are always committed to providing all our users and happy kitchen shoppers with high-quality, secure, and transparent e-commerce services, to make every meal prep smoother and more fun for every customer who shops our full collection of well-made food-safe kitchen gadgets.