Effective Date: November 10, 2026
This Shipping Policy applies to all orders placed through the official e-commerce platform of MY KITCHEN SUMINISTROS HOSTELEROS SL, accessible at www.mykitchensl.com. We are fully dedicated to making every meal prep smoother and more fun with our carefully selected practical, durable kitchen small gadgets, and our standardized, transparent shipping processes are designed to ensure every customer receives their well-made food-safe kitchen gadgets in perfect, timely condition. All shipping arrangements outlined in this document apply to all product categories across our website, including our Food Bag Clips, Measuring Spoons, newly launched New Arrivals fresh tools for better cooking, top-rated Best Sellings most loved gadgets, and every item in our full collection of kitchen helpers.
1. Order Processing Timeline
Once you complete your order payment on www.mykitchensl.com, our operations team will automatically send you a payment confirmation email to your registered contact address. All paid orders will enter our strict pre-shipping inspection workflow within 24 working hours. Our warehouse staff will double check every purchased kitchen gadget to confirm no manufacturing defects exist, verify order details match your submitted shipping information completely, and carefully pack items with shockproof packaging materials to avoid damage during transit.
Orders placed on official working days before 16:00 local Madrid time will usually be dispatched on the same day. Orders completed after 16:00 on working days, and orders placed on weekends or Spanish public holidays, will be arranged for dispatch on the next following working day. You can check the real-time processing status of your order any time through your personal account dashboard on our website.
2. Shipping Coverage and Estimated Delivery Time
We support shipping services covering the entire Spanish territory, as well as most regions across the European Economic Area. The estimated delivery time varies based on your selected shipping method and destination location:
- Standard Domestic Shipping (within mainland Spain, excluding islands and remote regions): This is our default cost-effective shipping option, with an estimated delivery window of 2 to 4 working days after order dispatch. Shipping is free for all domestic orders with a total value exceeding 39 EUR. For domestic orders under 39 EUR, a flat standard shipping fee of 3.99 EUR will be added to your order total at checkout.
- Express Domestic Shipping (within mainland Spain): For customers who need to receive their food-safe kitchen gadgets more quickly, this shipping option comes with a guaranteed 1 to 2 working day delivery timeline after dispatch, with a flat shipping fee of 7.99 EUR.
- International Shipping (to European Economic Area regions outside Spain): The estimated delivery window ranges from 5 to 10 working days after order dispatch. Exact shipping fees will be calculated automatically at checkout based on your destination country and total weight of your ordered items.
Please note that the estimated delivery timelines are for reference only. Minor delays may occasionally happen due to uncontrollable factors such as extreme weather events, local public health emergencies, or unexpected courier service operational adjustments, and we will notify you proactively if any such situation affects your order delivery.
3. Shipment Tracking and Delivery Confirmation
As soon as your order leaves our warehouse located at Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain, we will send you a dispatch notification email that includes your dedicated shipment tracking number, together with an official link that you can use to check the real-time location and delivery status of your package directly on the courier service provider’s platform.
We highly recommend that all customers check the external packaging condition of their package before signing for delivery. If you notice obvious severe damage on the package outer box that may potentially harm the inner kitchen gadgets, you have the right to refuse to sign for the package, and contact our customer support team immediately for follow-up arrangements. After you successfully sign for the package, you will receive a delivery confirmation reminder from our system, and the shipping process will be marked as completed.
4. Undeliverable Packages and Delivery Issues
If the courier service fails to successfully deliver your package after 3 consecutive attempts due to no one available to sign for the package at your provided shipping address, the package will be returned to our local warehouse. In this situation, you can choose to arrange a re-delivery by paying an additional secondary shipping fee, or you can adjust your order through our return policy workflow, according to our established rules outlined on our website.
If your package is confirmed lost during transit by the courier provider, please contact our customer support team within 15 working days after the estimated maximum delivery date, and we will launch a full investigation and coordinate with the courier to arrange free re-dispatch of the exact same products for you, or provide other proper solutions that meet your needs.
For any shipping-related inquiries, you can reach our support team at any time via our official contact email neony@mykitchensl.com, or call our service hotline +34 91 690 9084 during our local working hours from 9:00 to 18:00 on working days, and our team will respond to you and solve your problems as quickly as possible.
5. Customs and Additional Notes for International Shipments
For all international orders shipped to regions outside of Spanish mainland, any applicable import duties, local taxes, or customs clearance fees that may be incurred after the package arrives at your destination country are not included in the product price and shipping fee you pay on our website. These additional charges shall be borne by the customer, and we recommend you confirm the relevant local import policy information of your region before placing your order to avoid unexpected extra costs.
We reserve the right to update the terms of this Shipping Policy to match operational adjustments or new regulatory requirements. The updated version will be published on www.mykitchensl.com with a new marked effective date, and your continued use of our ordering and shipping services after that date will be deemed as your agreement to the updated policy terms.