Effective Date: November 10, 2026
This Refund and Returns Policy applies to all orders placed through the official e-commerce platform of MY KITCHEN SUMINISTROS HOSTELEROS SL, accessible at www.mykitchensl.com. We are committed to delivering carefully selected practical, durable kitchen small gadgets including our featured Food Bag Clips, Measuring Spoons, and all other food-safe kitchen items in perfect condition to every customer who shops with us. To maintain fair, transparent service standards for all our happy kitchen shoppers, we explicitly emphasize that we do not support any “refund only” requests without product return in almost all scenarios, and all return-related processes must follow the terms clearly outlined below.
1. Core Rule: No Refund-Only Requests Are Permitted
To protect the legitimate rights of both our customers and our business operations, no customer is eligible to receive a full or partial monetary refund if they do not return the corresponding purchased product to our designated return address. We will never process any unconditional refund-only requests for any order that is not accompanied by a valid product return. This rule applies to all product lines on www.mykitchensl.com, including our New Arrivals fresh tools for better cooking, Best Sellings most loved gadgets, and every item in our full collection of well-made food-safe kitchen gadgets. Exceptions will only be considered under extremely rare, verifiable circumstances required by applicable local consumer protection laws, and any special approval will require multiple levels of verification from our operations team before it takes effect.
2. General Eligibility for Returns
Customers who wish to initiate a return process must submit their return application within 30 calendar days from the date they successfully sign for their purchased order. To meet return eligibility requirements, the returned product must remain in its original, unused, undamaged condition, with all original factory packaging, accessories, labels, and accompanying documentation intact. Products that have been used, improperly stored, damaged by human error, or had their original packaging completely destroyed will not be eligible for return. Before you send back any product, you are required to contact our customer support team via our official email neony@mykitchensl.com to describe the specific reason for your return, provide clear photos or short videos of the product you intend to return, and obtain our official pre-approval for the return process.
Our registered operational address and designated return processing location is Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain. After your return application is approved, you will need to ship the product back to this designated address. You are responsible for covering the shipping cost of returning the product to us, except in situations where the product we sent out has verified quality defects, or we shipped the completely wrong item that does not match your order at all. If you need to consult about return shipping related matters, you can also reach our service team via our contact phone +34 91 690 9084 during our regular business hours.
3. Post-Return Processing and Exchange Arrangements
After we receive your returned package and complete a full inspection to confirm that the product meets all return eligibility standards, we will not issue you a direct monetary refund by default. Instead, we will first offer you two reasonable alternative solutions as your options: you can choose an equivalent exchange for the exact same kitchen gadget item if we still have available stock, or you can select an exchange for other products of equal or higher value from our full product collection (you will only need to pay the price difference if you pick a higher-priced item).
Only under the specific situations that all available stock of your originally purchased product is permanently out of production, and no other substitute product in our store can meet your usage needs, we will process a refund for you after the product return is completed and verified. Even in such scenarios, your refund application can only be approved after we confirm that we have received and properly inspected your returned product, no refund-only request will be honored in advance of us receiving the returned item. The refund amount we process will only cover the actual product price you paid for the returned item, and the original shipping fee you paid when placing the order will not be included in the refund scope.
4. Special Notes for Excluded Items
A small number of products on our website are not eligible for return applications, and no refund-only request will be accepted for these items under any normal circumstances. These items include custom engraved or personalized kitchen gadgets made to your specific requirements, bulk wholesale orders placed for commercial catering use, and sealed food-safe kitchen items that have been opened by customers after delivery for hygiene and health safety reasons.
5. Contact for Inquiries
If you have any questions about our Refund and Returns Policy, need to verify the progress of your return application, or have related concerns to communicate, you can reach us through the following official channels at any time:
- Company Name: MY KITCHEN SUMINISTROS HOSTELEROS SL
- Official Website: www.mykitchensl.com
- Contact Email: neony@mykitchensl.com
- Physical Address: Calle de Getafe, 17, Piso 4 B, 28944 Fuenlabrada, Madrid, Spain
- Contact Phone: +34 91 690 9084
Our team will respond to your inquiries within 2 working days, to make every meal prep smoother and more fun for you with our transparent and friendly service.